Great service experiences involve elegant orchestration of all the moments customers engage with your service, whether they are in a physical space, calling an 800 number, or getting an SMS alert. In this course, get acquainted with tools that will help you see your customer’s entire journey with your brand clearly, identify ways to make it more seamless and delightful, and align your organization in delivering on this vision.

You’ll walk away knowing how to:

  • Outline and map the customer journey.
  • Identify opportunities for your service to evolve and grow
  • Understand the internal implications for changing the customer experience.

Download the syllabus. Got questions? Contact us.

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