Great service experiences involve elegant orchestration of all the moments customers engage with your company, whether they are visiting a physical space, attending an event, calling an 800 number, or receiving an SMS alert. In this workshop, get acquainted with tools that will help you see your customer’s entire journey with your service clearly, identify ways to make it more seamless and delightful, and unite your organization in delivering on this vision.

You’ll walk away knowing how to:

  • Zoom out from individual touchpoints to outline and map the customer journey 
  • Identify opportunities for your service to evolve and grow
  • Understand the internal implications for changing the customer experience
  • Design a service that mixes digital and non-digital interactions
  • Rally your team around the future vision of your service

Download the full course description. Got questions? Contact us.

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